What Your Help Desk Isn’t Seeing: The 2026 Student Connectivity Experience Report

Join us on November 4th for the first look at the survey results.
Campus IT teams can only fix the connectivity problems they see. But when students hit slowdowns, dead zones, or device issues, they often bypass support tickets, switching to hotspots, waiting it out, asking classmates, or giving up. Join Boldyn Networks’ Campus CIO, David Hinson, for a first look at the findings from our third annual student connectivity survey, following the student journey from Wi-Fi onboarding to daily disruptions, workarounds, support choices, and impacts on academic work and campus life. Designed for university and college technology and housing leaders, the briefing explores where connectivity friction occurs, which issues go unreported, what drives students to seek help, and whether support channels match how students want to engage. It also examines the tradeoffs shaping network priorities, from reliability versus speed to seamless service versus reactive fixes. Attendees will leave with a clearer view of the student experience behind the metrics and key questions to guide network investments, support, and campus connectivity operations.
The connectivity issues that matter most may never be reported.
Support tickets only tell part of the story. Behind the metrics are students navigating onboarding frustrations, coverage gaps, unreliable connections, and device issues that can disrupt academic work and daily campus life. The 2026 Student Connectivity Experience report uncovers the hidden side of campus connectivity, revealing how students respond to network challenges, what influences their support decisions, and where institutions have opportunities to improve the connected experience. Be among the first to get your copy of the report. Join the waitlist now and a copy will be emailed to you early November.
Who we partner with

Residential Network Services
James Madison University makes connectivity a top priority for comfortable campus living.

Residential Network Services
Oklahoma State University prioritizes a "like-home" connectivity experience in their residence halls.

Managed Network Services
We partnered with the University of North Dakota to modernize a 30-year-old network and improve reliability.

Residential Network Services
The University of Maine ensures reliable, like-home connectivity across campus living spaces.
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