HIGHER EDUCATION SERVICES
IT Service Desk
Slow response to calls for support can test the patience of an on-campus community and damage the school’s tech reputation. Too many campus IT teams waste valuable time receiving, routing, and remediating trouble tickets.
Get past trouble-ticket challenges
Eliminate the challenges of receiving and routing L1 and L2 support tickets. Our highly trained staff receive, resolve, and escalate incoming calls fast, freeing in-house staff from operational pain and improving your tech reputation.
Set a new standard of support
Build end-user confidence
Our dedicated, higher ed service desk ticketing system and support model optimizes response times to meet or exceed SLA performance metrics.
Ensure 24/7 support availability
Evening and weekend remote phone support for routine issues and outages, with a customized plan to ensure operational and cost efficiency.
Access monthly insights reporting
Monthly insight reporting fueled by hundreds of higher ed customer engagements driving service improvements and optimized response times.
Explore all Managed IT Services
Managed Infrastructure Services
Managed server hardware, software updates, patches, virtual environments, backups, and optimization for reliable, efficient infrastructure.
Managed Active Directory Services
Manage user permissions, servers, DNS, SSO, backups, and multi-factor authentication to ensure proper access to data.
Managed Office 365 & Google Workspace Services
Managed email, chat, storage and cloud systems with policy enforcement, compliance, and secure data retention.
Datacenter Management Services
Managed and monitored datacenters – ensuring performance, security, and health, with rapid response to potential threats and system issues.