Privacy policy
1. Introduction
The Boldyn Networks Group of companies (“Boldyn”, “we”, “our”) are committed to protecting your privacy and Processing your Personal Data fairly and lawfully.
This General Privacy Notice (“Privacy Notice”) applies to:
- Our current or potential customers, suppliers and vendors and their representatives;
- Visitors to our offices, Base Station Hotels (BSH) and Network Operations Center (NOC) locations;
- Users of our mobile applications, other than where those applications have their own privacy notice which applies in such circumstances; and
- Visitors to our website or social media platforms that reference this Privacy Notice, in each instance referred to as “you”.
If you are a job applicant, former or current employee, contractor, or officer/director (“Boldyn Staff”), or an emergency contact or dependent of Boldyn Staff, please contact us using the details under “Contact Us” below to obtain a copy of the Privacy Notice that is relevant to you.
In the course of our business, we may need to Process your Personal Data and this Privacy Notice details what information is collected, how it is Processed, how long it is stored for, the purpose of Processing Personal Data and with whom it may be shared. We also advise how you may request access to your Personal Data and how to make a complaint.
The data controller in relation to the Processing activities described below is:
- the Boldyn company your company contracts with or visits; or
- Boldyn Networks Group Limited for users of our mobile applications (other than where those applications have their own privacy notice) and our website the data controller in relation to the Processing activities described below.
This means that we determine the purposes for which and the means by which your Personal Data is Processed. Where Processing of Personal Data is undertaken by other Boldyn Networks Group companies for their own independent purposes, such companies may also be controllers of your Personal Data. This Privacy Notice is provided on behalf of each relevant Boldyn company. If you have any questions about this statement or our privacy practices, please contact our privacy team by emailing privacy@boldyn.com.
This Privacy Notice does not form part of any contract for services, unless otherwise specified in such contract. We may amend parts of this Privacy Notice from time to time in order to maintain our compliance with applicable laws and regulations or following an update to our internal practices. Any changes will be notified to you by posting an updated version on our website. Therefore, please ensure that you regularly check this Privacy Notice, so you are fully aware of any changes or updates.
2. Definitions
Personal Data is data by which a living person can be identified directly or indirectly. Personal Data may include a name, personal email address, phone number, credit card number, bank details, health care details or date of birth. Where a piece of data that can’t be used to identify an individual on its own, is combined with other data held and is then able to identify an individual then all of that data is Personal Data.
Process/Processing encompasses almost any handling or use of Personal Data, including (but not limited to) collection, recording, organization, modification, transfer, storage, and deletion.
3. When we collect Personal Data
We may collect Personal Data directly from you when you:
- Make an enquiry or contact us during the ordinary course of business such as by online enquiry, email phone or by letter;
- Purchase or request products or services from us;
- Use our website (including automatically via technology such as cookies);
- Use our mobile applications;
- Interact with our social media accounts, e.g., via Facebook, LinkedIn or Twitter;
- Notify us of a data breach, exercise your privacy rights or make a complaint; and
- Complete any surveys we contact you about.
4. Types of Personal Data we collect about you
We typically Process the following types of Personal Data about you:
- Personal details, including name, surnames, home address, personal email address and personal phone number, home contact details, emergency contact details, country of residence;
- Professional details, including your work email address, your role, industry, location, position and/or job title within your employment, and other work contact details;
- Details of your visits to our premises and to systems, software, websites, and applications including access and location data, CCTV footage and communications data; and
- Details of transactions you carry out with us in the course of business or through our website.
We make every effort to maintain the accuracy and completeness of your Personal Data which we store and will promptly update your Personal Data when you notify us of changes. We will not be responsible for any losses arising from any inaccurate, inauthentic, deficient, or incomplete Personal Data that you provide to us.
5. How we lawfully Process your Personal Data
We will only Process your Personal Data where we have a lawful basis for doing so, such as where:
- You have given your consent to such Processing. Please see the Marketing section (section 13) below in this Privacy Notice. You may withdraw your consent for us to use your Personal Data at any time. Please see section 10 on withdrawing your consent for further details;
- The Processing is necessary for the performance of a contract to provide our services such as when we are providing you with any of our products and services;
- The Processing is necessary for compliance with our legal obligations, such as:
- To keep certain financial records for compliance with accounting and tax rules; and
- To comply with a request from you in connection with the exercise of your rights; or
- The Processing is necessary for our legitimate commercial interests or those of any third-party recipients that receive your Personal Data, such as:
- Operating and maintaining contracts with our suppliers and service recipients; and
- For the establishment and defense of our legal rights.
6. How we use Personal Data
We will Process the following categories of Personal Data in connection with the management of our relationship with you, for the following purposes and legal bases:
7. Who we might share your Personal Data with
We do not and will not sell, license or trade your Personal Data. We will only disclose your Personal Data in the ways set out in this Privacy Notice and, in particular, to the following recipients:
- To any of our Boldyn Networks Companies (in accordance with our Intra-Group Data Processing Agreement or any other relevant intra-company policies and procedures);
- To our third-party service providers, agents, subcontractors and other organisations for the purposes of providing services to us or directly to you on our behalf (for example cloud services providers, hosting, email and content providers, administrative services providers, and if you have given your consent to this, marketing agencies and/or providers of website analytics services;
- To any third-party to whom we assign or novate any of our rights or obligations;
- To any prospective buyer in the event we sell any part of our business or assets; and/or
- To any government, regulatory agency, enforcement or exchange body or court where we are required to do so by applicable law or regulation or at their request.
When we use third-party service providers, we only disclose to them any Personal Data that is necessary for them to provide their service and we have a contract in place that requires them to keep your information secure and do not use it other than in accordance with our specific instructions.
When you visit our websites, with your consent, we may set certain cookies (please click the image of a cookie for more information). When you have agreed to set analytics cookies, we share certain data with Google which they may use to improve their products and services – please see Privacy Policy – Privacy & Terms – Google; where you have agreed to set advertising cookies, we share certain data with LinkedIn which allows LinkedIn to better target adverts – please see the LinkedIn Privacy Policy.
8. How we protect your Personal Data
We are committed to safeguarding and protecting your Personal Data and we have implemented and maintained appropriate technical and organizational measures to ensure a level of security appropriate to protect any Personal Data provided by you to us from accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to Personal Data transmitted, stored, or otherwise Processed.
If you have any questions about the security of your personal information, you can contact us via the contact details set out in section 15 below.
9. How we protect your Personal Data if we send it overseas
From time to time your Personal Data may be transferred to other Boldyn companies to Process for the purposes described in this Privacy Notice (for example, to provide a service requiring the coordination of our staff from international offices). Some of these companies are located outside of the UK or EEA, for example, certain individuals are employed by Boldyn companies in the US.
Personal Data will also be transferred to third parties (e.g., service providers) who may have systems or suppliers located outside of the UK or EEA.
Accordingly, the Personal Data we collect may be transferred to (including accessed or stored in) a country or territory outside of the UK or EEA, including to countries whose laws may not offer the same level of protection of Personal Data as are enjoyed within the UK or EEA, such as the US.
We will ensure that any such international transfers are made subject to appropriate or suitable safeguards as required by applicable data protection law, in particular the Standard Contractual Clauses approved by the European Commission, with the UK addendum thereto as appropriate, and supplemented by additional contractual, organizational and security measures as necessary.
Copies of the relevant safeguard documents are available by contacting us at the details provided in section 15 below. Please note that any data transfer agreement made available to you may be redacted for reasons of commercial sensitivity.
10. Your rights in relation to the Personal Data we collect
Under certain circumstances and subject to applicable laws, you have various rights regarding your Personal Data, which may include:
a) Right to access: You have the right to obtain the confirmation of the existence or non-existence of the Processing of your Personal Data and receive copies of such Personal Data.
b) Right to rectify: You have the right to request that we rectify inaccuracies in your Personal Data or complete it.
c) Right to erasure: You can ask us to delete your Personal Data in the following cases:
a. When it is no longer necessary for the purposes for which it was collected;
b. You have revoked your consent;
c. Following the exercise of your right to object;
d. You Personal Data has been Processed unlawfully; or
e. To comply with a legal obligation.
We are not obliged to comply with your request for erasure of your Personal Data, in particular if its Processing is necessary for compliance with a legal obligation or for the establishment, exercise or defense of legal claims.
d) Right to restrict: You may ask us to restrict the Processing of your Personal Data (i.e., to retain it without using it) when:
a. its accuracy is disputed;
b. its Processing is unlawful, but you do not want it deleted;
c. it is still necessary for the establishment, exercise or defense of legal claims;
d. we verify the existence of compelling reasons in connection with the exercise of your right to object.
We may continue to use your Personal Data following a request for restriction (i) with your consent, or (ii) for the establishment, exercise, or defense of legal claims; or (iii) to protect the rights of any other natural or legal person.
e) Right to portability: You may ask us to provide you with your Personal Data in a structured, commonly used, and machine-readable format, or you may request that it be transmitted directly to another controller, but only if the Processing is based on your consent or the performance of a contract with you and the Processing is automated.
f) Right to withdraw your consent: You can withdraw your consent to Process your Personal Data at any time, if the Processing is based on your consent, without affecting the lawfulness of the Processing based on your consent and carried out prior to your withdrawal of consent. If you would like to withdraw your consent to receiving any direct marketing to which you previously opted-in, you can do so using the unsubscribe tool in that communication (if it is an email), or by contacting us via the contact details in section 15 below. If you have provided consent for your details to be shared with a third party, and wish to withdraw this consent, please also contact the relevant third party in order to amend your preferences.
g) Right to object: Where we are relying upon legitimate interest to Process Personal Data, then you have the right to object to that Processing. In such case, we must stope that Processing unless we can either demonstrate legitimate grounds for the Processing that override your interests, rights, and freedoms or where we need to Process your Personal Data for the establishment, exercise, or defense of legal claims. You also have the right to object to receiving any direct marketing to which you previously opted in.
You can exercise your rights by contacting us using the details set out in section 15 below. We endeavor to respond to such requests promptly, although we reserve the right to extend this period for complex requests, in accordance with applicable law.
In any of the situations listed above, in case of doubt about your identity, we may request that you prove your identity by providing us with a copy of a valid means of identification in order for us to comply with our security obligations and to prevent unauthorized disclosure of data.
11. How long we hold your Personal Data for
We will only retain your Personal Data for as long as necessary to fulfill the purpose for which it was collected or to comply with legal, regulatory, or internal policy requirements.
Further information about retention periods can be obtained by contacting us using the details in section 15 below.
12. Links to other websites
We may provide links to other websites operated by third parties. We make no representations or warranties in relation to the privacy practices of any third-party website, and we are not responsible for the privacy policies or the content of any third-party website. If you visit these websites, they will be governed by their own terms of use (including privacy policies).
13. Our Marketing
We may Process your preferences to receive marketing information directly from us by email and text in the following way:
- If you place an order with us for a product or service, we may contact you with marketing information in the ways mentioned in the notices presented to you as part of that transaction, except where you indicate you would prefer otherwise.
- If you do not complete a purchase and have not indicated that you would prefer otherwise, we may remind you by phone or email about your incomplete purchase.
- From time to time, we may ask you to refresh your marketing preferences by asking you to confirm that you want to continue receiving marketing information from us.
- We may contact you with marketing information by post and telephone by using your Personal Data or with targeted advertising delivered online through social media and platforms operated by other companies using their profiling tools or use your Personal Data to tailor marketing to improve its relevance to you unless you object.
You can amend your marketing preferences at any time by contacting us via the contact details in section 15 below.
14. Third Party Marketing
We will only share your Personal Data with our third-party partners for them to contact you directly with marketing information about their products and services where you have indicated to us that you would like us to do so.
Once shared, the relevant third party’s privacy policy will apply to their Processing of your Personal Data, not ours. If you’d like to opt out of receiving marketing from a third party after providing your consent, you can do so at any time by contacting the relevant third party directly.
You have the right to opt out of our use of your Personal Data to provide marketing to you in any of the ways mentioned in this Privacy Notice. Please also see section 10 on withdrawing your consent and on objecting to our use of your Personal Data and automated decisions made about you.
15. How you can contact us
If you have any queries about the contents of this Privacy Notice, or wish to inform us of a change or correction to your Personal Data, would like a copy of the Personal Data we collect on you or would like to raise a complaint or comment, please contact us using the details set out through the link below:
16. Complaint process
We would like to be able to resolve all your concerns, and we hope that we can do so. Where we have not been able to do this, you have the right to contact the appropriate data protection regulator if you consider that we have breached your data protection rights.
The contact details of the appropriate data protection regulators can be found here.
1. Introduction
Boldyn Networks group of companies (“Boldyn,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our U.S.-based websites, use our services, or interact with us online.
2. Scope
This Privacy Policy applies to:
- Visitors to our U.S.-based websites and social media platforms
- Visitors to our offices, Base Station Hotels (BSH), and Network Operations Center (NOC) locations in the U.S.
- Users of our mobile applications (unless a separate privacy notice applies)
- Customers, vendors, and business partners whose personal information we collect through our U.S. operations, regardless of location.
This policy does not apply to Boldyn employees, job applicants, or contractors. If you fall into one of these categories, please contact us at privacy@boldyn.com to request the applicable privacy notice.
In addition, we provide connectivity and network infrastructure services at a variety of public and private venues, including universities, colleges, stadiums, arenas, hotels, and other locations. In these cases, we may act as a service provider or processor on behalf of those venues. We maintain separate privacy policies for these deployments. If you are using our services at one of these venues and would like more information about the applicable privacy notice, please contact us at privacy@boldyn.com.
3. Personal information we collect
We may collect the following types of personal information:
- Identifiers: Name, email address, phone number, IP address, device ID
- Commercial information: Records of products or services purchased or considered
- Internet activity: Browsing history, search history, interactions with our website
- Geolocation data: Approximate location based on IP address
- Professional information: Job title, employer, business contact details
- Sensitive personal information: Login credentials, financial account information, government-issued IDs, biometric data.
4. Sources of information
We may collect personal information from:
- Direct interactions: Information you provide directly to us
- Automated technologies: Data collected automatically when you interact with our websites or applications, including through cookies, pixels, and analytics tools
- Third-party sources: Service providers, business partners, data brokers, and analytics providers
- Publicly available sources: Public websites, government records
5. Uses of personal information
We may use personal information to:
- Provide, operate, and improve our services and products
- Respond to inquiries and provide customer support
- Send marketing and promotional communications (with opt-out options)
- Analyze usage patterns and personalize user experiences
- Maintain system security and prevent fraud
- Comply with legal obligations
- Manage relationships with vendors and partners
- Fulfill other purposes with your consent, where required
We do not use automated decision-making technology in ways that produce legal or similarly significant effects on consumers.
6. Sharing of personal information
We may share personal information with:
- Boldyn affiliates and subsidiaries
- Service providers under contract (e.g., hosting, analytics, marketing)
- Legal authorities or other parties when required by law or to protect our rights
- Third parties in connection with a merger, acquisition, asset sale, or other business transfer
- Others with your consent, where required by law
We do not sell personal information. We may share certain categories of personal information for cross‑context behavioral advertising, as described in this Policy. You may opt out of such sharing at any time by visiting our “Do Not Sell or Share My Personal Information” link here.
7. Your privacy rights
Depending on your state of residence, you may have rights to:
- Access, delete, or correct your personal information
- Receive a copy of your personal information in a portable format
- Opt-out of sale or sharing of personal information
- Opt-out of targeted advertising and automated profiling (where applicable)
- Limit use of sensitive personal information
- Appeal a decision if your privacy rights request is denied
- Be free from discrimination for exercising your rights
To exercise these rights, or appeal our decision to deny your request, contact us at privacy@boldyn.com or click on the link [here]. We may verify your identity before processing requests. This may include requesting additional information to confirm your identity, such as your name, email address, or other identifying details. Please note that our website does not respond to “Do Not Track” signals. You may exercise applicable opt‑out rights by submitting a request through our designated web form or by contacting us at privacy@boldyn.com.
If you use an authorized agent to submit a request, we may require written permission signed by you, and verification of your identity directly with us. Authorized agents may submit requests via privacy@boldyn.com.
8. Notice at collection (California residents)
This Privacy Policy is provided at or before the point of collection of personal information, including on our website forms and applications.
For a full list of categories of personal information we may collect, please see Section 3 above. We may collect and use this information for the following purposes:
- To provide and improve our products and services
- To communicate with you and respond to inquiries
- For marketing and promotional purposes (with opt-out options)
- To personalize your experience
- To maintain security and prevent fraud
- To comply with legal obligations
Sale or sharing of personal information: We do not sell personal information. We may share personal information for cross-context behavioral advertising through the use of third-party cookies and similar technologies, but only with your consent. You may opt out at any time. As required by the California Consumer Privacy Act (“CCPA”), in the past 12 months, we have shared certain categories of personal information for cross-context behavioral advertising. These categories include identifiers such as IP addresses and device IDs, and internet or network activity information such as browsing history and interactions with our website. We share this information with advertising networks, analytics providers, and social media platforms to deliver targeted advertising and measure campaign performance. We do not sell personal information for monetary consideration.
Use of sensitive personal information: We only use sensitive personal information (if applicable) for purposes permitted under the CCPA. You may limit its use by submitting a request.
Retention periods: For information about how long we retain each category of personal information, please see Section 10 below.
9. Children's privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently received personal information from a child under the age of 13 without verifiable parental consent, we will delete the information as soon as possible and take steps to notify the parent or guardian.
We implement safeguards to prevent the inadvertent collection of children’s data. If you believe we may have collected personal information from a child, please contact us at privacy@boldyn.com.
We do not knowingly sell or share personal information of consumers under 16 years of age. If we learn that we have done so inadvertently, we will delete the information promptly.
10. Data retention
We retain personal information only as long as necessary to fulfill the purposes for which it was collected, including to comply with legal, regulatory, tax, accounting, or reporting requirements. Retention periods may vary depending on the type of data and applicable laws. We consider factors such as the purpose for which the data was collected, legal obligations, and operational needs when determining retention periods. When personal information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.
11. Security
We implement administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, alteration, and destruction. These measures include encryption, access controls, secure storage, and security assessments. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
12. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will notify you by updating the effective date and, where required by law, provide additional notice. We encourage you to review this page periodically to stay informed about our privacy practices.
13. Contact us
For questions or to exercise your privacy rights, contact:
Email: privacy@boldyn.com
Mailing address: 121 Innovation Drive, Suite 200 Irvine, CA 92617
Attention: Legal Department